What is Bitrix24?
Bitrix24 is a business development tool structured far beyond a standard CRM application. It allows you to manage all your customer interactions and internal communications from a single platform.
The high-quality telephony solution integrated into the contact database allows making calls directly from the CRM and recording the conversations on the corresponding log. No need for special IP-telephony equipment, you can call from your portal anywhere with a reliable internet connection.
Forward calls to predefined teams, transfer them to your colleagues, and view a log of all calls for customer service or performance monitoring.
Customizable contact, feedback and callback request forms with configurable website widgets. Live chat with customizable bots, canned responses and smart routing to available agents. Integration with standard SMS and email channels as well as external channels such as Facebook and WhatsApp.
Automatic synchronization of conversation with existing contact records or creation of new leads in CRM.
CRM AND MARKETING
CRM AND MARKETING
CRM provides a platform to organize and track interaction with potential or existing customers, partners, agents and others. All new events, including phone calls, messages, and meetings, are linked to an individual or company and related offers and deals records.
CRM allows you to automate your sales process to speed up your internal processes and better serve your customers. Run marketing campaigns, collect payments and report on all your team's activities via email and SMS channels.
TASKS AND PROJECTS
Comprehensive organizational and collaboration features that increase productivity at the personal and team level. Tasks can be created just for yourself or assigned to a colleague or group. Collaborate via task and group-level chat, set deadlines, and view team progress in Kanban and Gantt charts.
Workgroups contain a special area where all files, discussions, calendars, and tasks related to a project are stored and accessed by users responsible for the project. Time spent on tasks can be tracked and groups can be opened to customers and suppliers.
CHAT AND VIDEO
CHAT AND VIDEO
Nothing is faster than real-time communication, and all these tools are built into your system, including instant messaging, audio and video calls, group chat, and conferencing. Video call up to 24 people, share screens, and exchange files live during a call.
Invite your customer and suppliers to an audio or video conference call with the Extranet portal.
If your employees need to ask for time off, post expenses, request technical assistance, or make a purchase request, they can with Workflows. All Workflow updates are posted to your assignments page for your approval or input, and notifications appear in the activity feed and through the mobile app.
Custom Workflows can be created that automate many administrative tasks and increase the speed and efficiency of your operations.
Branded extranet portals for sales, support or team collaboration. Work on tasks and documents, share calendar events, discuss sales opportunities and chat via messenger, audio or video conference.
Extranet portals can be quickly configured with your own brand and a choice of tools you want to share with your customers or suppliers.
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