We have been building, teaching and supporting Bitrix24 since 2018. The clearest thing we have learned is that a CRM project succeeds not in the software but at the point where the team starts using it.
The patterns we have seen over the years shaped how we work. Four stand out:
We start projects from your flow, not from the software. Which channels do enquiries arrive through, who handles which step, where is the decision made; we do not touch a screen before that is mapped.
The output of that stage is a written flow, and it stays the reference for the whole build. There is no "this is not what we asked for" conversation later.
We have seen too often that handing the system over and walking away does not work. In the first weeks the team falls back on old habits: no records created, no stages moved.
So after go-live we watch usage: how many records were created, which stages stay empty, who never logged in. Sometimes the problem is not the team but a build that is more complex than it needs to be; then we simplify it.
Some needs have no equivalent in the standard Bitrix24 structure. In health tourism, accommodation, transfers and consultations are the clearest examples; we built our own modules for them.
The same applies to reports. Reachability, stage-change timing and conversion by form are not in the standard reports, so we developed them for our customers.
Bitrix24 does not suit every company. If we see that on the discovery call we say so plainly, and we do not push an oversized plan.
The reason is simple: a badly fitted system becomes our problem a few months later, and a setup nobody uses is worth nothing as a reference either.
We work across sectors, but our experience is concentrated:
The person who sells the project is the person who builds it, so nothing is lost in between. Your contact stays the same throughout the rollout.
Founder · Bitrix24 Technical Support Specialist
Involved across projects, from settling the scope through to the technical build.
Bitrix24 Specialist
Setup, configuration and moving customer processes into Bitrix24.
Bitrix24 Technical Support Specialist
Support requests, configuration changes and channel maintenance.
Bitrix24 Technical Support Specialist
Support requests, training sessions and data migration work.
Support Specialist
Handling support requests and resolving day-to-day user questions.
Since 2018. Throughout that time our focus has been Bitrix24: setup, training, customisation, integration and support.
Bitrix24 tiers its partners on training, certification and completed projects. Gold is one of the senior tiers and reflects implementation capability rather than sales volume. In practice, for you it means local invoicing, one point of contact and support in your time zone.
No. Our experience is concentrated in health tourism and clinics, but we also build for logistics, manufacturing, e-commerce, construction and education. Setup starts with process analysis in every case.
Yes. We deliver setup, training and support remotely and can run sessions in Turkish or English. In multi-company structures we also set up for overseas subsidiaries.
For health tourism we built hotel booking, transfer and online consultation modules on top of Bitrix24. We also have custom reports: reachability, stage-change, end-of-day and conversion by form or treatment.
Book a free intro call and we'll walk through your process and show which settings fit you.
