CoPilot is the AI layer built into Bitrix24. It is not a separate tool; it works inside the chat, the CRM card and the task screen.
Drafting a message to a customer, shortening a long announcement or translating a text happens inside the chat itself. The text is not prepared in another tool and pasted back.
The same support sits beside feed posts: expanding, summarising or changing the tone of what was written.
This is where CoPilot earns its place: when a phone or video call ends, the conversation is transcribed, summarised, and the relevant CRM fields can be filled from it.
That reduces the note-taking burden after calls and keeps records fuller; which is what makes the reports meaningful.
Bitrix24 allows external AI applications to reach portal data through the MCP protocol, which means you can query Bitrix24 from the AI tool you already use.
Access is authorised: administrators decide which data can be shared and which actions can be performed.
Writing, shortening, translating and changing tone.
Voice and video calls transcribed and summarised.
Record fields filled from the call summary.
Generating task descriptions and checklists.
Generating site and store content and imagery.
External AI connections and data limits.
How would this work in your process?
In a free 30-minute call we listen to your workflow and map out how this would run in your company.
The modules we most often roll out alongside this one; they reinforce each other in the same setup.
CoPilot is not a separate app. It lives inside Bitrix24 chat, CRM records and video calls, so your team gets back the hours it spends typing, listening and taking notes.
When meetings happen in a separate app, the decisions stay there too. Bitrix24 video runs inside your CRM, tasks and calendar, so what you discuss becomes a task on the same screen.
When team communication drifts into personal messaging apps, company knowledge leaves with it. We set up Bitrix24 messaging, channels and video meetings in the same place as tasks and CRM.
People come and go; knowledge should stay with the company. We structure your work instructions, checklists and manuals in the Bitrix24 knowledge base and make them genuinely searchable.
CRM is the most used module in Bitrix24 and where most implementations start. Every touch with a customer collects on the same record; who called, what was said, which quote went out.
The task module works without the CRM, but its real value shows when they are connected: a task opens straight from a deal, with nothing copied between two systems.
Whichever channel a customer writes from, the message lands on the same screen and on the same customer record. Agents do not switch apps to switch channels.
AI support for everyday work is available from Basic upwards, with scope widening on higher plans. Usage limits also vary by plan; we settle current details on the call.
Bitrix24 lets you manage how data sent to CoPilot is used through its privacy settings. Administrators can limit which modules have CoPilot enabled and which data is sent. For organisations handling sensitive data we set this up as part of the implementation.
Yes. Text generation, summarising and call transcription support Turkish, and multilingual teams can use other languages too.
It depends on audio quality. Clean recordings transcribe well; background noise and people talking over each other reduce accuracy. The transcript can always be edited on the record.
Book a free intro call and we'll walk through your process and show which settings fit you.
