The questions we get most, answered plainly
We have collected the questions that come up most often on discovery calls. If you cannot find yours here, just ask us.
What is Bitrix24?
What is Bitrix24?
Bitrix24 is business software combining CRM, task and project management, a contact centre, document management, a site builder and HR tools on one platform. Because the modules share a database, no integration is needed between them.
Can we use it only as a CRM?
Yes. Most setups start with the CRM; the other modules can stay off and be enabled as needs arise. They require no extra licence; they are included in your plan.
What size of company is it for?
It is used by teams of five up to organisations of several hundred. Because pricing is per company, the cost gap against per-seat systems widens as the team grows.
Is it available in Turkish?
Yes, the interface and mobile app are fully localised, and the language can be set per user so multilingual teams each work in their own.
Pricing and licensing
Is Bitrix24 priced per user?
No, it is priced per company. Up to the user count included in your plan you pay nothing extra per seat. Current plan prices are on our pricing page.
Is the free plan enough?
There is no limit on user numbers, so you can invite your whole team. But WhatsApp, telephony and email integrations are not included and storage is capped at 5 GB. Managing customer channels needs Basic or above.
Do we have to buy the licence from you?
No. We can work with you even if you bought directly from Bitrix24. Buying through a Gold Partner does not change the price but keeps billing, upgrades and support in one place.
Can we pay in local currency?
Yes. Bought through a Gold Partner, invoicing is local and payment can be made in Turkish lira; we handle the exchange rate and payment method.
Setup and migration
How long does setup take?
A setup limited to one pipeline and basic channels can go live in 3–5 working days. A standard setup with multiple pipelines, all channels and migration takes 2–3 weeks; multi-department projects with integrations 4–8 weeks.
How much does setup cost?
Because scope varies so much we do not publish a fixed list. After the discovery call settles processes, data and integrations we give a written, fixed quote. The call is free.
Is our existing data migrated?
Yes. We migrate from Excel, CSV or your current CRM with field mapping; relationships, ownership and past activities are preserved. We load into a test portal and verify first.
Will our work stop during setup?
No. The build runs on a separate portal while you carry on. The switch happens on go-live day and the old system can stay open in parallel.
Support and training
Do you provide training?
Yes, role-based training on your own portal: separate content for sales reps, managers and portal administrators. Recordings and usage notes stay with the team.
Do we have to take a support plan?
No, we also offer hourly work. For companies with regular needs a plan is cheaper and puts you higher in the queue.
Someone else did our setup; will you support it?
Yes. We review the portal first to understand the configuration, and share anything that should be fixed in priority order.
Data and security
Where is our data stored?
On Bitrix24 Cloud, in Bitrix24's EU data centres. If the data must stay on your own servers, an on-premise installation is possible.
What do you do about data protection compliance?
Access permissions restrict records to the relevant staff and export rights are limited. Consent text is added to forms and approvals are recorded with a timestamp. Drafting the privacy notices themselves should be done with your legal adviser.
Can we control who sees which record?
Yes. It is built on the company structure with role-based permissions: a department manager sees their team, a rep their own portfolio, management everything. A leaver's records stay transferable.
Let's configure this around your business
Book a free intro call and we'll walk through your process and show which settings fit you.