Messaging and AI
Bitrix24 provides the infrastructure; connecting WhatsApp with your own number, bringing Telegram into the same inbox, running an assistant trained on your content and measuring what your ad budget returns all need connectors. We implement all five.
Integrations
Each has its own decisions and its own limits; they can be taken separately or together. The pages state the setup decisions and the limits plainly.
WhatsApp is the primary channel for customer communication in Turkey, yet in most setups it sits outside the CRM. We connect your team's own number to Bitrix24 Open Channels.
Telegram
Stop opening a separate app for customers who write on Telegram. Your team's Telegram accounts connect to Bitrix24 and conversations are written to the same customer record.
AI Assistant
An assistant that gives the first answer to enquiries arriving out of hours, trained on your own price list. When it does not know, it hands off to the Bitrix24 queue rather than inventing an answer.
Meta Ads
It is not enough for the form to reach your CRM; the ad it came from should reach it too. Otherwise the question "which ad brought sales" has no answer at the end of the month.
Conversions API
Meta knows who filled in a form; it does not know who actually bought. The Conversions API sends that information back and changes what your campaigns optimise for.
How the five differ
This table shows which one should come first for you.
| Integration | What it solves | Setup | Monthly cost |
|---|---|---|---|
| Brings the primary channel into the CRM; history stays in the company | Same day (QR) / approval process (WABA) | USD 50–60 per line | |
| Telegram | Brings the second channel into the same inbox; no 24-hour rule | Same day | USD 50 per line |
| AI Assistant | Gives the first answer out of hours and during busy periods | Depends on the knowledge base, typically 1 week | Credits used |
| Meta Ads | Writes the ad breakdown to the record; ties budget decisions to data | 1–3 days | USD 79 per ad account |
| Conversions API | Reports sales to Meta so campaigns optimise for quality | 1–2 weeks including dry run | Included in the Meta module |
Why work with us?
Connecting the product is the small part. Without getting the Bitrix24 side right, all five work at half strength.
- As a Gold Partner we build the Open Channel structure, queue rules and record matching
- We put the line type decision in writing alongside its cost and working model
- We write the AI assistant's knowledge base and handoff rules together with you
- We build stage-based message robots in the Bitrix24 automation designer
- Training is delivered in Turkish and recorded, and support runs against an SLA
Frequently Asked Questions
Do we have to take all of them?
No. Most of our clients start with WhatsApp, add Telegram as enquiries arrive on that channel, bring in the AI assistant as out-of-hours volume grows, and add the Meta module once ad budget reaches a meaningful level. All five work independently. The one exception is the Conversions API, which comes inside the Meta ads module.
Why is this needed when Bitrix24 has its own integrations?
Bitrix24 provides the Open Channels infrastructure, but connecting WhatsApp with your own number, bringing Telegram in through a real account and running an assistant trained on your content all require a connector. It does not replace Bitrix24; it runs on top of it.
What if our Bitrix24 plan does not include Open Channels?
Open Channels belongs to the Bitrix24 plan and cannot be enabled from outside. If your plan does not include it, an upgrade on the Bitrix24 side is needed first; our pricing page compares what each plan covers.
Where is our data stored?
Conversations, record matches and media files are held on servers in Germany (Nuremberg). Connections are encrypted with TLS, CRM access keys are stored encrypted, and backups are encrypted and kept in a separate location. Access is granted by role and by line, and critical actions are logged.
Let's configure this around your business
Book a free intro call and we'll walk through your process and show which settings fit you.