The point of this module is not to be a web design tool; it is to make sure an enquiry from your site reaches the CRM without a break in the chain.
A landing page or a multi-page site can be built from a block library, with desktop and mobile layouts edited from the same screen.
The real value of this module is not the design but that the page is wired to the CRM: a form submission creates a record instantly and records the source.
Companies that already have a website usually never open the site module; they use the CRM form. It embeds into your existing site with a single line of code.
Field validation, deduplication and consent capture run inside the form. On submission, assignment and the SLA timer start.
An online store can be built, but the scenario people use most is simpler: sending a payment link from a deal.
The customer clicks and pays, and the payment status lands on the deal record; so the sales team can see collection without asking accounting.
Published by drag and drop, without code.
Embedded into an existing site, wired straight to the CRM.
Live chat, callback and messaging channels behind one button.
Catalogue, cart and order flow connected to the CRM.
Payment links from a deal, with status tracking.
Customers seeing free slots and booking themselves.
How would this work in your process?
In a free 30-minute call we listen to your workflow and map out how this would run in your company.
The modules we most often roll out alongside this one; they reinforce each other in the same setup.
The Bitrix24 store is not a separate e-commerce package. It is a sales channel inside the CRM: every item added to a cart becomes a deal, every order becomes a stock movement.
Customers should be able to pay the moment they decide to buy. In Bitrix24 we generate a payment link straight from the deal, send it by message and show the status to sales in real time.
Satisfaction is built from small signals at every touchpoint, not from one annual survey. In Bitrix24 we combine survey forms, conversation ratings and callback requests into one report.
Scheduling shouldn't cost you a day of phone calls. We set up a booking flow where clients choose the service, the specialist and the time; and every booking lands in the CRM with its record.
CRM is the most used module in Bitrix24 and where most implementations start. Every touch with a customer collects on the same record; who called, what was said, which quote went out.
The task module works without the CRM, but its real value shows when they are connected: a task opens straight from a deal, with nothing copied between two systems.
Whichever channel a customer writes from, the message lands on the same screen and on the same customer record. Agents do not switch apps to switch channels.
No. Most of our customers keep their site and use only the CRM form and the site widget. Never opening the site module is a valid choice.
Bitrix24 produces a one-line embed code that goes on the relevant page. Alternatively the form can be shared as a standalone link.
Yes. A site built with Bitrix24 can be connected to your own domain, with an SSL certificate included.
It can be for small and mid-sized selling. If you already have a strong e-commerce platform we do not recommend replacing it; integrating its orders into the CRM is the better route.
Book a free intro call and we'll walk through your process and show which settings fit you.
